Warning: You may have to pay charges if you repay early, in full or in part, a fixed-rate credit facility.
Over 18s only. Security and/or guarantees and indemnities may be required. Product fees may apply. Lending criteria, terms and conditions apply. Business use only.
We understand COVID-19 has financially impacted many people and businesses, and that you may be having difficulty as a result. We'll use this page to make you aware of what help and support is available, and to give you updates on our services. Don’t worry, we're here to help, and we have a range of supports available.
You may be aware that banks, including Lombard as part of Ulster Bank, were offering a three-month COVID-19 Payment Break, with the option to extend that by a further three months. This special payment break was different to other payment breaks because it had no impact on a customer’s credit rating. The European Banking Authority set a deadline for applications for these COVID-19 Payment Breaks of 30th September 2020. That deadline has passed, and COVID-19 Payment Breaks are no longer available for those customers that sought their first / new applications. However, we understand you may still be experiencing financial difficulty, and we have a range of other supports available to help you.
If you require further financial support you can contact us by e-mailing firstname.lastname@example.org quoting your agreement or contract number, and a member of our staff will call you back to discuss the options available to you. Alternatively, you can call us on 0818 210 263
We continue to experience a high number of calls and emails which means waiting times and responses are taking longer than normal. Thank you for your patience and understanding, we'll respond to your query as soon as we can.
For new business enquiries, you can visit us at Lombard.ie or contact your local Sales Manager. Our sales teams remain contactable via email and phone.
Where possible we're asking customers to contact us through e-mail - details are listed below. If we need to speak to you about your request, we'll arrange to call you using the number we hold on our records.
Contact us today to see how we could support your business needs.
Write to us:
Ulster Bank Head Office
As part of our commitment to you we provide a transparent and open appeals process.
Whether you have:
If your appeal is not successful you may, subject to eligibility, refer your case to the Credit Review Office. Please take time to review the eligibility criteria set by the Credit Review Office by referring to their website or brochure below:
* An SME is defined by the EU as a business with less than 250 employees, turnover of less than €50 million and/or balance sheet less than €43 million
Submit an appeal
By Email: email@example.com
Write to us:
Credit Appeals Manager
Ulster Bank Ireland DAC
33 Eyre Square
This Privacy Notice gives you a comprehensive overview about how we handle data at Ulster Bank's Lombard, including information we may collect from our customers. We talk in detail about the information we hold, what we do with this data and when we share it outside of NatWest Group (and with whom). You can read more about your rights around data and contact us as well.