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An update on coronavirus

We understand COVID-19 has financially impacted many people and businesses, and that you may be having difficulty as a result. We'll use this page to make you aware of what help and support is available, and to give you updates on our services. Don’t worry, we're here to help, and we have a range of supports available.

You may be aware that banks, including Lombard as part of Ulster Bank, were offering a three-month COVID-19 Payment Break, with the option to extend that by a further three months. This special payment break was different to other payment breaks because it had no impact on a customer’s credit rating. The European Banking Authority set a deadline for applications for these COVID-19 Payment Breaks of 30th September 2020. That deadline has passed, and COVID-19 Payment Breaks are no longer available for those customers that sought their first / new applications. However, we understand you may still be experiencing financial difficulty, and we have a range of other supports available to help you.

If you require further financial support you can contact us by e-mailing covidsupport@lombard.ie quoting your agreement or contract number, and a member of our staff will call you back to discuss the options available to you. Alternatively, you can call us on 0818 210 263

We continue to experience a high number of calls and emails which means waiting times and responses are taking longer than normal. Thank you for your patience and understanding, we'll respond to your query as soon as we can.

New business and other enquiries

For new business enquiries, you can visit us at Lombard.ie or contact your local Sales Manager. Our sales teams remain contactable via email and phone.

Where possible we're asking customers to contact us through e-mail - details are listed below. If we need to speak to you about your request, we'll arrange to call you using the number we hold on our records.

  • For any other queries about an existing agreement, contact our Customer Services Team on 0818 210 263 or info@lombard.ie
  • For any new business enquires please contact your local Sales Manager


Get in touch

Contact us today to see how we could support your business needs.


For finance amounts up to €60k, please e-mail our direct team: businessdirect@lombard.ie

For finance amounts over €60k, please contact: Your local sales manager

Quote or enquiry

Call our team on: 0818 210 263

Customer services

Call our team on: 0818 210 263

Lines open Monday-Friday, 9am-5pm.

Note: Calls may be recorded. Standard call charges apply.

You can also request a callback by e-mailing us at: info@lombard.ie

Ireland Sales Managers

Select your area for your sales manager contact details.

Corporate/Contract Hire

Sean O’Leary

087 922 5859



Alan Greene

087 839 1827



Unit Stocking

Stephen Wallace

087 092 1396


Write to us:

Ulster Bank Head Office
Block B
Central Park
Dublin 18
D18 N153


Appeal a lending decision

As part of our commitment to you we provide a transparent and open appeals process.  

Whether you have:

  • Applied for lending and your application has been declined or 
  • Applied for lending and you feel the terms of approval are unacceptable or 
  • Your existing facilities have been reduced or withdrawn.

If your appeal is not successful you may, subject to eligibility, refer your case to the Credit Review Office. Please take time to review the eligibility criteria set by the Credit Review Office by referring to their website or brochure below: 



  • Your business is an SME*
  • You have made a formal lending request to Ulster Bank
  • Your appeal relates to a lending application declined / approved in the last 30 days
  • Your lending request was for an amount between €1,000 and €3,000,000
  • Your lending request does not relate to Business Credit Cards

* An SME is defined by the EU as a business with less than 250 employees, turnover of less than €50 million and/or balance sheet less than €43 million

Submit an appeal 

By Email: creditappeals@ulsterbank.com

Write to us:

Credit Appeals Manager
Ulster Bank Ireland DAC
33 Eyre Square


Important information for customers that may be facing financial difficulty:

At Lombard we are committed to working with you to find a solution to your financial difficulties. If you are having problems with repayments or if you feel you will have in the near future, we urge you to contact us as soon as possible. Please see the below documents for more information for customers in or facing financial difficulties.

Our privacy notice

This Privacy Notice gives you a comprehensive overview about how we handle data at Ulster Bank's Lombard, including information we may collect from our customers. We talk in detail about the information we hold, what we do with this data and when we share it outside of NatWest Group (and with whom). You can read more about your rights around data and contact us as well.