Introduction
These Terms of Business set out how we, Lombard Ireland Limited, will provide services to you. Please read this document carefully. If you have any questions we would be delighted to address them. Simply call us on 01 6085499.
Status and contact details
Lombard Ireland Limited (trading as Lombard and Lombard Vehicle Management) is a Multi-Agency Intermediary regulated by the Central Bank of Ireland. Lombard Ireland Limited is registered under the European Communities (Insurance Mediation) Regulations 2005 and our registration status can be verified with the Central Bank of Ireland at www.financialregulator.ie (opens in new window)
Lombard Ireland Limited is a member of The Royal Bank of Scotland Group. Please address any queries in writing to Lombard, Ulster Bank Group Centre, George's Quay, Dublin 2 or call us.
Services Lombard provides
Lombard Ireland Limited is a specialist provider of asset finance and offers a range of financial service products to cater for both consumer and business requirements. Our product range includes: consumer hire purchase, consumer personal loan, hire purchase, lease, contract hire, insurance premium finance, marine loan, aviation mortgage, business property loan and unit stocking.
Events of default
Lombard Ireland Limited will exercise its rights to recover any payments due to it from customers whose credit accounts are in default.
Conflicts of interest
Where conflicts of interest occur between staff and customer, it is the policy of Lombard Ireland Limited to ensure that customers are fairly treated. Lombard Ireland Limited will at all times act to the best advantage of its clients.
What to do if you have a complaint
If you wish to register a complaint please contact us either in writing to Lombard, Customer Services Team, Ulster Bank Group Centre, George's Quay, Dublin 2 or to fax number 01 608 5001 or by telephoning 01 608 5499. We will try to resolve your complaint immediately and with the minimum of inconvenience to you. If we have given you our final response to your complaint and you are still dissatisfied, you may also refer your complaint to The Financial Services Ombudsman in writing to 3rd Floor, Lincoln House, Lincoln Place, Dublin 2.
Visit the Financial Services Ombudsman website (opens in new window)
Fees and commissions
Information on fixed charges which we may apply to your account during the term of your agreement can be found below. These charges are approved by the Financial Regulator.
| Fixed Charge | Amount |
|---|---|
| Unpaid Direct Debit (per item) | €12.60 |
| Accountant's / Auditor's enquiry fee | €25.30 |
| Re-scheduling of account fee | €253.00 per reschedule or 0.25% (whichever is the greater) |
| Account management fee for defaulting payment (per hour) | €126.00 |
| Management consultation fee | €126.00 |
| Duplicate statement (per sheet) | €6.30 |
| Certificate of interest (per copy) | €6.30 |
| Certificate of Account Balance | €3.80 |
| Direct Debit mandate instruction | €12.60 |
| Direct Debit amendment | €6.30 |
| Telegraphic transfer to other banks | €63.40 |
| Arrangement fee | 1% of amount drawn down |
| Documentation fee - leasing | €63.33 |
| Documentation fee - instalment credit | €63.33 |
| Unpaid cheque | €12.60 |
| Repossession charge | €634.00 |
| Repossession return | €634.00 |
| Cancellation fee | €253.00 |
| Takeover fee | €190.00 |
| Substitution fee | €190.00 |
| Unit stocking charge | €100.00 |
| Direct credit fee | €6.30 |
| Direct Debit indemnity fee | €63.33 |
| Termination fee | €190.00 |
| Duplicate invoice | €12.60 |
| Hire purchase instalment | €63.33 |
| Interest on any instalment payment due & not paid on its due date (penalty interest) | 1.50% |
Interest and lending charges are shown on the finance agreement.
Lending Warning
If you do not meet the repayments on your loan, your account will go into arrears. This may affect your credit rating.
