Issues to consider before contacting us for help
Perhaps you have a query about your cancellation rights or you're unhappy with the level of service you have received.
Please read the following information before contacting us.
- What does Lombard do with my information?
- What are my cancellation rights?
- How do I query the information on my credit file?
What does Lombard do with my information?
At Lombard, protecting your privacy is very important to us. To find out more about our practices for handling and securing your personal information, read our Terms and Conditions document.
What are my cancellation rights?
Your cancellation rights are determined by the nature of the contract you have entered into with us. Please see the terms and conditions on your agreement.
If you are a consumer, as defined by the Consumer Credit Act 1995, you have defined responsibilities and cancellation rights.
Read the content of the Consumer Credit Act on the Irish Statute Book website (opens in new window)
How do I query the information on my credit record with Lombard?
You can obtain information we have recorded in respect of the conduct of your account to date with the Irish Credit Bureau. If we have made an error, we will immediately remedy your credit file to show the correct position.
Visit the Irish Credit Bureau website (opens in new window)
